Christmas Tree Dog Puzzle Toys

After you place your order, give us 2 business days to get it ready and ship it out from our warehouse. Once our shipping partner picks it up, Standard Shipping usually gets it to you in about 3 to 10 days. If you're in a hurry and pick Expedited Shipping, you're looking at 3 to 5 days.

So, if you go with Standard, expect your package in roughly 5 to 12 business days. Choose Expedited, and you'll have it in your hands in about 5 to 7 days.

Washing bamboo dog toys is really easy - just use some warm water and a little bit of mild soap or a pet-friendly cleaner. Don't use anything too harsh that might damage the bamboo. Give the toys a good scrub with a damp cloth or sponge to get them nice and clean, then rinse them off really well to get all the soap out.

It's important to let the toys air dry completely before giving them back to your pup. Don't put them in the dishwasher or let them sit soaked in water - that can make the bamboo warp and get weaker over time.

We understand that wear and tear can occur, especially when dogs are involved. So, if any components of our products are damaged within one month of purchase, we are pleased to offer complimentary replacements.
Please email us at [email protected] to discuss the details of our warranty.

Please note that we cannot accept returns or exchanges for dirty or dog-damaged items. However, if the product arrives damaged or defective, we will pleased to exchange it for you or provide a refund on a case-by-case basis.

We'll make every effort to accommodate modification or cancellation requests for orders as long as they're received promptly after placement and before shipment.

Please contact our customer service team at [email protected] with your order details and requested changes or cancellations. While we cannot guarantee all modifications can be made once an order enters fulfillment processing, we'll do our best to accommodate feasible changes before shipping.

Our customer service hours are Monday to Friday, 9 AM to 7 PM. The sooner you reach out to us after placing your order, the more likely we will be able to update or halt the order as you requested. Once an order is shipped, it cannot be canceled or modified.